Privacy policy

Updated: 31/12/2019.

Open Door Property Ltd ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use, and any other documents referred to on it) sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Open Door Property Ltd of The Cartshed, Sturton Road, South Wheatley, Retford, Nottinghamshire, DN22 9DH.

Information we may collect from you.

We may collect and process the following data about you:

- Information that you give us. You may give us information about yourself by filling in forms on our website ( or by corresponding with us by phone, email or otherwise. This includes, but is unlikely to be limited to, information that you provide when you register as a user on the Open Door website, subscribe to our newsletter, download a catalogue, submit a viewing or valuation request form, download eBooks or other publications, enter a competition, promotion or survey, click on hyperlinked content and/or when you report a problem with our website. The information that you give us may include, but is unlikely to be limited to, your name, your address, your email address and telephone number, information about your mortgage requirements for mortgage quotes, information about a property purchase for survey quotes, information about a property sale and/or purchase for conveyancing quotes and/or information about your move to share relevant experience and advice as required.

- Information that we collect about you. With regard to each of your visits to our website, we may collect the following information:
- technical information including the Internet protocol (IP) address that you used to connect your computer to the Internet, your login information, your browser type and version, your time zone setting, your browser plug-in types and versions, and your operating system and platform. Please note that we do not, at present, collect this type of information as standard practice;
- information about your visit including the full Uniform Resource Locators (URL) that you accessed on our website (including date and time), properties that you viewed or searched for, page response times, download errors, the length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and/or any phone numbers used to call our offices. Again, we do not, at present, collect this type of information as standard practice.

- Information that we receive from other sources. We work closely with third parties (including, for example, solicitors and conveyancers, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.



Our website sometimes uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

What are cookies?

A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, it contains the following information: a site name and a unique user ID, the duration of the cookie’s abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally-identifying information.

When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before and, in some cases, tailors what pops up on your screen to take account of that fact. Cookies might also record how long you spend on each page, what links you click, and your preferences for page layouts and colour schemes.

Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online browsing would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off.

Most common cookies

Session cookies: these cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons – for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.

Persistent cookies: these cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes – for example, remembering your preferences on a website (your language choice or your user name on a particular website).

First- and third-party cookies: this refers to the website placing the cookie. First-party cookies are cookies set by the website you are visiting. Third-party cookies are set by another website – the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. The main web browsers allow third-party cookies by default. However, changing the settings on your browser(s) can prevent this.

Exceptions: there are some exemptions to the above where it is essential for a website to store information on your computer – for example, to provide a service to you that you have requested.

Blocking cookies

Most browsers allow you to refuse to accept cookies (block) or delete cookies that already exist. Please refer to your browser help files in order to find out how to accomplish this.
How do we use this information?

We use information held about you in the following ways:

- Information you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
- to provide you with information about other services that we offer which are similar to those that you have already purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about services which we feel may interest you. If you are an existing customer, we may contact you by electronic means (email or SMS) with information about services similar to those which were the subject of a previous sale or sale negotiation to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will only contact you by electronic means if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let us know by contacting head office on 01777 322 777 or emailing;
- to notify you about changes to our service;
- to ensure that content from our website is presented to you in the most effective manner for your computer.

- Information we collect about you. We will use this information:
- to initially contact you about our services by telephone if we think that they will be relevant to you. We will delete contact and other personal data immediately if requested;
- to administer our website and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our website to ensure that the content is presented to you in the most effective manner for your computer;
- to allow you to participate in interactive features of our service (for example, online auctions) when you choose to do so;
- as part of our efforts to keep our website safe and secure;
- to measure or understand the effectiveness of advertising or promotions that we serve to you and others, and to deliver relevant advertising or promotions to you;
- to make suggestions and recommendations to you and other users of our website about services that may interest you or them.

- Information we receive from other sources. We may combine this information with information that you give to us and information that we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information that we receive).

Disclosure of your information

We may share your personal information with any member of our group, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:
- Solicitors, conveyancers, business partners, suppliers and sub-contractors for the performance of any contract that we enter into with them;
- Analytics and search engine providers that assist us in the improvement and optimisation of our website.

We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- If Open Door Property Ltd or all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of Open Door Property Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you will not knowingly be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information that you provide to us is stored on secure servers or in cloud-based CRM systems. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Please do not share this password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our website: any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process or hold your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting head office on 01777 322 777 or emailing  

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to our privacy policy

Any changes that we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to